E.ON - Powerful support switches on at E.ON

Technology has helped make E.ON a global force in the power and gas markets. But as the applications that power its business have become increasingly sophisticated, so has the demand from users for more help.
Consequently, E.ON Sweden has built a strong working relationship with Logica to provide the application support they need. With a proven reputation for managing complex application support, Logica was the natural partner to create a dedicated support centre operated by an expert team.
Through the design of best practice systems to help both share and retain knowledge, Logica has introduced innovative support services that have significantly exceeded a number of the key performance targets set. The continuing service improvement has helped consistently reduce support costs and improve user satisfaction.